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What should I do if the goods I received have problem?
Generally each order need to be processed with many steps by several departments until arrive at you, such as orders-processing department, finance department, assign department, buyer department, inspecting department, logistics department etc. We are trying our best to control all of the departments to make a good job to make sure our customers can receive the goods with satisfaction.
But sometimes mistake might happen due to some staff’s careless or transport problem, we will try our effort to improve our management and service.
If you receive the goods that has problem, please contact us by submit a comment.

Important Notice:
Once you receive the packages, please check with the below points for attention:

1. Package Checking - Please confirm if the quantity of arrival packages is same as the shipment bill write and the integrality of the packages, don’t sign for if there is any problem;
2. Goods Checking - Please check the goods once you receive them, referring to packing list in each carton;
3. Valid time for Complaint - Please make sure to submit your complaint within 7 days after you receive the goods, if exceed 7 days we are unable to deal with the problem for you.

When you submit the complaint, in order to save time for a quick solution, please advise us what the detail problem is and advise us the detail quantity, also clear pictures of all the imperfect items once time. Sorry for the inconvenience of you collecting these necessary information:


1. Damage, Quality, Color Problem

If the items you received have Damage, Quality or Color problem, please send us close-up pictures to show the detail of all faulty goods and advise us the detail quantity.
2. Size problem
If the goods you received are in wrong size, please send us pictures of the items together with calipers or ruler to show the size you received.
3. Missing
If you doubt any item missing, please double check if the item was ignored in some corner; if any item is short, please check the weight and inform us.
Please also check if the package was damaged or have been unpacked, if so, send us a photo of the package at the first time for our checking.
Contact Us
We are here to help and are happy to assist you in any way we can. We believe in the timeliness of customer service, and would like to do everything to satisfy our customers. If you have any problems, comments or suggestions, do not hesitate to contact us.
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Our Customers Say?
meine Bestellung
Danke. Das hat funktioniert und ich habe das Paket.

Mit der Ware bin ich sehr zufrieden. Die Colliers sind sehr schön J

We are satisfied with our order
Hi Chinabead,

We received our order from you last week. We are satisfied with the products.
Now we are waiting for the sales results.
If they are positive we will order more including the necklace you showed us before,
 
Thank you very much so far.

Best regards,

Amsterdam 
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